Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We use all major carriers and local courier partners. Customers can see the estimated delivery time and shipping fee during check-out after entering the shipping country.

- For Standard Shipping:

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary from country to country. The shipping time could be around:

- For US orders: 6-12 business days

- For non-US orders: 5-23 business days

Delivery time is not guaranteed for Standard Shipping as there are a lot of external factors out of our control and thus we would suggest Express Shipping if you need it by a certain time. The above are estimated times by the postal service and do not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and to have your package cleared, and this may also cause further delay in the delivery.

- For express shipping:

For the majority of countries, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions when the delivery may take a bit longer. Thus, please refer to the estimated delivery date we send you via email once we have dispatched your order.

Most of our handheld devices are dual-voltage (110V-240V) and can be used worldwide. We will ship the right machine to our customers and make sure the item can be used in every countries.

It depends on the product. All options are outlined on the product page, so look out for customization options there.

Consumer safety has always been a top priority at Project E Beauty. All our products have passed the EU CE tests and acquired the CE Certificate. Therefore, they are safe to be used.

Due to regulations and safety, please do not use our products if you are pregnant or diagnosed with cancer. You should consult with your doctor for advice.

Please follow the steps below:

1. Properly unplug the device by holding the plug and removing it from the AC outlet.
2. After each use, disinfect the mask with 70% alcohol using a soft cloth.
3. Immediately dry off any moisture, chemicals, or water on the device.
4. Always keep the device clean and sterilized.
5. Store the device in a dry place.

It may be due to physical conditions or external environmental factors (such as ultraviolet rays, air conditioning and temperature changes) that may cause skin discomfort after using the product. If redness, swelling, itching or any discomfort occurs after use, please stop using it immediately and consult your skin Doctor.

Please contact us by email sales@projectebeauty.com or send us a whatsapp message at +1-626-759-4232.

Q1: What the difference between Neon and Argon electrodes?

A1: The Argon gas electrode (PE714) emits purple color and is used for acne and spot removal, while the Neon gas electrode (PE713) emits an orange/red color and is used for wrinkles and skin tightening. The violet electrode may be barely visible, but you can see the light on a darker background.

Q2: Can I change the color of the electrodes?

A2: Sorry, the colors are fixed and they carry different results.

Q3: How do I put the electrodes into the wand?

A3: It requires a little pressure to put it in. You can wrap a towel around the electrode and give pressure to snap the electrode in.

Q4: Do I need to add gel or cream and when?

A4: You can use the high-frequency facial machine directly on your bare skin, but you may use a cream so it glides over the face.

Q5: It's not working, and the electrodes do not light up.

A5: The electrodes may need to be activated.

Please try the following steps:
1. Insert the electrode on the High-frequency handle.
2. Turn on the device.
3. Touch the electrodes to any metal object. (the metal helps activate the electrodes)
4. It should be able to light up the electrode.

Q1: How many treatments should I do a week, to have the best result?

A1: The suggested duration of the treatment would be 10-15 minutes and 3-4 times a week, reduce to 1-2 treatments a week once there are good results.

Q2: How do I know if there is ultrasonic vibration?

A2: Ultrasound vibrations are difficult to feel on your skin, but that does not mean they are not working.

To test, put a few drops of water on the ultrasound probe and you will see the water drops vibrating.

Q3: What is the function of the different LED colors?

A3: The blue light can adjust skin sebum secretion, effectively getting rid of acne. Besides, the blue light can tighten loose skin.

The red light can reach the derma to stimulate fiber cells. Heating can improve blood circulation and collagen albumen hyperplasia to reduce wrinkles and make skin more elastic and smooth. The mild wave length is suitable for the surrounding eyes and forehead.

The green can improve the function of alternating cells and oxygen and activate the microcirculation function of the body surface. Meanwhile, calming the skin and soothes inflammation.

Q4: Do I need to add a gel or cream?

A4: The Project E Beauty gel works great for wrinkles, you can apply it on the skin before or after the treatment to have the best result for wrinkles, and fine lines.

Q5: Does the silver probe have to touch the skin?

A5: The silver probe provides the ultrasound function, it does not have to keep in touch with the skin if you are only using the LED function.

Q6: What is the difference between PE098 and E01?

A6: Both of these devices have the function of LED photon therapy.

The E01 provides an ultrasound function that helps accelerate blood circulation, muscle relaxation and decomposes the cellulite to break down excess fat.

The PE098 provides EMS and RF functions that help to stimulate skin cells to excrete collagen achieving a firm and smooth texture.

Q1: What's the difference between the 2 modes?

A1: For continuous mode, it provides constant light energy that lasts for 10 minutes, which boosts collagen.

For pulse mode, it provides a short specific pulse of light energy, which enhances the treatments.

Q2: What is the function of the red LED?

A2: The red light can reach the derma to stimulate fiber cells. Heating can improve blood circulation and collagen albumen hyperplasia to reduce wrinkles and make skin more elastic and smooth.

Q3: Why does the light disappear once there is no skin contact?

A3: It is the safety setting to prevent the light directly to the eye. The light will be automatically activated only when the light panel is fully in touch with the skin.

Q4: Do I need to add gel or cream?

A4: The Project E Beauty gel works great for wrinkles, you can apply it on the skin before or after the treatment to have the best result for wrinkles, and fine lines.

Q5: Why does the light stay on for several seconds only?

A5: We suggest you do not hold it in the same area. You should slowly move the device during the treatment in one direction in order to firm and enhance skin texture, but not move back and forth and you need to lift it after every movement.

Q1: Why does the light disappear once there is no skin contact?

A1: It is the safety setting to prevent the light directly to the eye. The light will be automatically activated only when the light panel is fully in touch with the skin.

Q2: What is the function of the blue LED?

A2: The blue light can adjust skin sebum secretion, effectively getting rid of acne. Besides, the blue light can tighten loose skin.

Q3: Do I need to add a gel or cream?

A3: The Project E Beauty gel works great for wrinkles, you can apply it on the skin before or after the treatment to have the best result for wrinkles, and fine lines.

Q1: Is it UVA & UVB free?

A1: The LED Mask is 100% UV-free.

Q2: In what order should you use the lights?

A2: You can choose the corresponding color according to your needs.

· Red Light- Increased Blood Flow and Collagen Production
· Blue Light- Calms and Tightens Skin
· Green Light- Improve Pigmentation, Fine Lines, and Anti-Aging
· Yellow Light- Smoothes Skin and Reduces Redness
· Purple Light- Relaxing, Improves Lymph Metabolism
· Cyan Light- Soothes Inflammed skin
· White Light- Accelerate Tissue Metabolism

Q3: How many treatments should I do a week, to have the best result?

A3: The suggested duration of the treatment would be 10-15 minutes and 3-4 times a week, reduce to 1-2 treatments a week once there are good results.

Q4: Does this need eye protection?

A4: Eye protection is not needed while performing treatments. However, preventing a direct look at the LED and closing your eyes during the treatment are suggested.

Q5: When to use the gel?

A5: The gel can be used before and after the LED treatment. The ingredients in the essence can help maximize the absorption of the effects from the mask and moisturize the skin to have the best result.

Q6: Is it heavy to use?

A6: If you feel the mask is a bit heavy:

· You may lay down to use the device, also you can put a towel around the device to reduce the pressure.
· You may also want to use it without the strap to reduce pressure on the eye sockets.

Q7: What is the difference between PE021, PE706, and PE724 LED mask?

A7: The PE706 Photon Skin Rejuvenation Face & Neck Mask comes with a neck accessory and the product can be used wirelessly after fully charged.

The PE724 Lumamask is an ultralight design and is only 140g which is the lightest LED mask among the three versions, but its number of LEDs is the least. Also, it is totally wireless, no control box is needed.

The more the number of LEDs, the more obvious the effect, and the faster the results can be achieved.

Q1: What is the difference between Galvanic, Negative ions, and Positive ions?

A1: · Galvanic: the micro electricity emitted by the Galvanic roller will expedite the absorption of skincare products applied to the surface of our skin and accelerate the speed at which they penetrate and combine with our skin cells.

· Negative ions: help push the active ingredients applied to your skin deep into the epidermal layers. This dramatically increases the efficacy of all skin products that you use after undergoing this procedure.

· Positive ions: The highly energized positive ions emitted from the product can soften and emulsify the keratin and sebum contained in your hair follicles. It is a way to prepare your skin for the safe and painless removal of comedones.

Q2: When do I have to apply the gel?

A2: The – and + have different functions.

The – is for desincrustation that cleans the skin.

The + is for iontophoresis that helps the product deeply penetrate.

Firstly you should use the – setting but before doing the treatment you can apply the gel, cream, or water to the area you will work on.

After the – will be the + and the same procedure will go, you have to apply the gel first before the treatment.

Q3: Which prongs should I use?

A3: The two prongs can be used to massage the face.

The Roller Probe is designed for the open face and neck area.

The Ball Probe is used for working around the eyes and nose.

Q4: When to use the gel?

A4: Before doing the desincrustation treatment, you can apply the gel, cream or water to the area you will work on. You also have to apply the gel first before the iontophoresis treatment.

Q5: How often should I use it?

A5: The suggested duration of the treatment would be 10-15 minutes and 3-4 times a week, reduce to 1-2 treatments a week once there are good results.

Q: What is the difference between PE098 and E01?

A: Both of these devices have the function of LED photon therapy.

The E01 provides an ultrasound function that helps accelerate blood circulation, muscle relaxation and decomposes the cellulite to break down excess fat.

The PE098 provides EMS and RF functions that help to stimulate skin cells to excrete collagen achieving a firm and smooth texture.

Q1: How to test with the vibration function?

A1: Ultrasound vibration is difficult to feel on the skin, but that does not mean it is not working. To test, put a few drops of water on the ultrasound probe and you will see the water drops vibrating.

Q2: Does it heat up?

A2: The RF gives heat when your body is completely in touch with all probes. (both the middle part and all the four probes surrounded)

Also, applying slimming essence and lotion can help to have the best result.

Q3: Can I use the three functions at the same time?

A3: Yes, the device has three functions, which can be used separately, or used in combination, such as RF + LED or RF + Cavitation, Cavitation+LED or LED+Cavitation+RF. For example, if you would like to use RF+LED, press the RF button and LED button, and the light below the sign will switch on.

Q4: Is it safe to use if there is metal in the body?

A4: Since the RF devices would pass current through the body, therefore, we would not suggest using the device if you have metal filling due to unknown risks.

Q5: Is it safe to use on face?

A5: You may use the device on your face. It is safe to be used.

Q6: How often should I use it?

A6: The suggested operating time is between 10 and 15 minutes. You will want to start with one 10-minute treatment daily. Once you have achieved good results, you will, use the device only 3-4 times a week.

Q1: Can multiple colors of light be activated?

A1: It is possible to activate more than one type of llightto trigger various combinations. You can benefit afrom ll functions of the activated color(s).

Q2: Can I use more than one color during each treatment?

A2: It is recommended to use only one color of light per day to prevent the skin becoming sensitive.

Q1: Why does the face get red after usage?

A1: After finishing the treatment, the skin may feel tingly and flushed. This is normal because of the blood circulation and will take about 30-60 minutes to disappear.

Use a cold steamer or cold towel together with moisturizer or other skincare products to shrink your pores after the treatment.

Q2: How to use it? How should I hold it?

A2: Please always move the device around your skin slowly and frequently. Instead of moving it back and forth, move it in one direction and then reset and start again. Do not hold the machine in one place for more than 2 seconds or swelling, irritation and discomfort may occur.

Q1: Is it safe to use? Any Certificate?

A1: SmoothPro+ IPL Hair Removal Device is FDA cleared in the United States for proven effects and safety.

Q2: Why is there a red and flashing power light?

A2: Please do the skin test before every treatment by placing the skin tone sensor window closely against the skin for the skin test.

Q3: When I put the device against my skin, nothing happens. Why?

A3: The treatment window is not pressed closely against skin.

Q4: Can I be exposed to the sun after the treatment?

A4: Please avoid direct sunlight within 12 hours after the treatment.

Q5: Why do I feel heat and pain during the treatment?

A5: The treatment level is too high for you. Please press the power button to choose a lower level. Also, it may be because of hair left on the skin. Please shave and clean the hair before use.

Q6: Is SmoothPro+ safe to use on the face?

A6: By checking your skin type, you can choose the specific setting that will ensure effective yet gentle treatment on your face. As the area around your eyes is very sensitive, we recommend using SmoothPro+ only below the cheekbones in order to avoid the risk of eye damage. To achieve optimal results on the cheeks, upper lip and chin stand in front of the mirror to get a good view of the area to be treated.

Q7: Is the flashing light on SmoothPro+ safe for my eyes?

A7: The safety system prevents flashing when the device is not fully in contact with the skin. Be sure to make good skin contact to avoid unnecessary scattered light and never use SmoothPro+ in the area around your eyes or for treating your eyebrows. You may wear goggles during use. We recommend using SmoothPro+ in a well-lit room, to reduce the perceived brightness of the flash.

Q1: When do I use the LumaGlow ?

A1: You can use it before or after applying your skincare routine.

Q2: How do I use it ?

A2: Slowly move the device around the treatment area, hold the device away from the skin about 2-3cm.

Q3: Can I use it on my neck and other areas?

A3: Yes, the LumaGlow can be used on any skin area on your body as long as you do not suffer from any skin-related medical condition or extreme sensitivity in that area.

Q4: How long do I use it for and can I use both colors ?

A4: The suggested operating time setting is 5 or 12 minutes for each treatment. We suggest you to use 1 color for each treatment. However, if you wan't to use blue and red light we suggest you to use each colour for 7- 8 minutes for each treatment. You will also want to start with 12-minute treatments, 4 times a week, and then gradually reduce depending on the desired results.

Q5: Is there another product I should use with it?

A5: You can finish off your treatments with a Hyaluronic Acid serum to elevate the results.

We sincerely apologize for any confusion. Since we do have different warehouses, your order may have been split due to inventory purposes which is why you've only received part of your order. Your order will arrive in different packages and the shipping costs will remain the same.

If you would like to cancel an order after it has been placed, please contact us by email sales@projectebeauty.com. We will do our best to accommodate your request. Once an order is processed, we regret that it cannot be changed or canceled. We have strict procedures to protect personal information of our customers. Please read the following to understand the nature of your order transaction:

1. Our team cannot see your credit/debit/PayPal information.

2. If your order has been processed, then we cannot stop the order and it will ship.

3. If your order ships you will have to refuse it upon delivery.

4. Once your order returns to our central hub you will receive your refund.

We support other currencies too!

For desktop: You can select your currency in the top left corner of the page.

For mobile: scroll down to the bottom of the page and select your currency in the drop down

Your credit card may be refused for the following reasons:

· The card may have expired. Please check if your card is still valid.

· You may have reached your credit limit. Please contact your bank.

The information you entered might be incorrect. Please check that all the required fields were filled in correctly.

Please contact your bank or credit card company first. Credit card authorization needs to be jointly authorized by our bank supplier and your financial institution. If you still encounter problems or have other questions, please contact us by email or WhatsApp us at 1-626-759-4232.

Import Taxes & Duties Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country.

Additional charges for customs clearance must be fulfilled by the recipient. Import duties, taxes, and charges are not included in the item price or shipping cost. Please check with your local customs website for more information.

We ship items worldwide. For all items, the system will calculate the shipping fee for your order during the check-out process (after inputting the shipping country).

We use all major carriers and local courier partners. Customers can see the estimated delivery time and shipping fee during check-out after entering the shipping country.

-For Standard Shipping:

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary from country to country. The shipping time could be around:

-For US orders: 6-12 business days

-For non-US orders: 5-23 business days

Delivery time is not guaranteed for Standard Shipping as there are a lot of external factors out of our control and thus we would suggest Express Shipping if you need it by a certain time. The above are estimated times by the postal service and do not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and to have your package cleared, and this may also cause further delay in the delivery.

-For express shipping:

For the majority of countries, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions when the delivery may take a bit longer. Thus, please refer to the estimated delivery date we send you via email once we have dispatched your order.

Yes, all orders will receive a shipping confirmation email. Once the order ships, a confirmation email with a tracking number will be sent. If, for some reason, you can't find your shipping confirmation email, please contact us about your inquiry.

Within 36 hours of expected delivery

· Verify the shipping address

· Look for a notice of attempted delivery

· Look around the delivery location for your package

· See if someone else accepted the delivery

Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Wait 36 hours - in rare cases, packages may say delivered up to 36 hours before arrival.

All products are thoroughly inspected and tested prior to dispatch. We accept returns within 30 days of receipt, please make sure the returned item must be in its original shape/packing and working order. Customers are responsible for the shipping costs of returning items.

*Notice: Return Refunds are not accepted for all SALE items.

All the products come with a full one-year warranty against manufacturer defects. It does not include damage caused by misuse, accident, abuse, neglector other external causes. Customers will pay for the postage on the returned item(s), and we will pay for all resend postage costs. *If the products are found to be defect within 30 days, we will also be responsible for the returning shipping fee.*

Please visit the following link:

https://www.projectebeauty.com/pages/warranty-registration

We will still provide maintenance service even if the warranty has expired. However, the customers are responsible for the return and resend shipping fee and the expenses for the spare parts.