Yes, we ship item worldwide.

We have warehouses in the United States, UnitedKingdom, Canada, Hong Kong and France. Items will be shipped from the closestavailable warehouse.

We use all major carriers, and local courier partners. Buyer will be able to see the estimated delivery time and shipping fee during the check-out process after entering the shipping country.

-For Standard Shipping:

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,

-For US orders:

6-12 business days

-For non-US orders:

5-23 business days

Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

-For express shipping:

For the majority countries in the world, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions that the delivery may take a bit longer. Thus, please refer to the estimation that is displayed on the tracking page of the courier service, for which the URL to that page could be found on the email that our system sends you after the package is shipped.

Most of our handheld devices are dual-voltage (110V-240V) and can beused worldwide. We will ship the right machine to our customers and make surethe item can be used in the buyers' country.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Consumer safety has always been a top priority at Project E Beauty.  All our products have passed the EU CE tests and acquired the CE Certificate. Therefore, they are safe to be used.

Due to regulation, the product claimed that it cannot be used for pregnant or cancer patients

Remind: pregnant or cancer patients should be used at doctor’s advice. 

Please follow the steps below:

1.Properly unplug the device by holding the plug and removing itfrom the AC outlet.

2. After each use, disinfect the mask with 70% alcohol using asoft cloth.

3. Immediately dry off any moisture, chemicals or water on thedevice.

4. Always keep the device clean and sterilized.

5. Store the device in a dry place

It may be due to physical conditions or external environmental factors(such as ultraviolet rays, air conditioning and temperature changes) that maycause skin discomfort after using the product. If redness, swelling, itching orany discomfort occurs after use, please stop using it immediately and consultyour skin Doctor.

Q1: What the difference between Neon and Argon electrodes?

A1: The Argon gas electrode(BC05P) emits purple color and used foracne and spot removal, while the Neon gas electrode(BC05) emits orange-redcolor and used for wrinkles and skin tightening. The violet electrode may behardly visible, you can see the light growth on the darker background.

Q2: Can I change the color of the electrodes?

A2: Sorry, the color and gas are fixed and they carry differentresults.

Q3: How to put the electrodes into the wand?

A3: It requires a little pressure to put it in, you can wrap atowel around the electrode and give pressure to snap the electrode in. 

Q4: Do I need to add gel or cream and when?

A4: You can use the high frequency facial machine directly on your bare skin,but sometimes others use it over gauze or a cream for easier glide over theface.

Q5: Is it not working, the electrodes do not light up?

A5: The electrodes may need to be activated.

Please try the following steps.

1. Insert the electrode on the High-frequency handle.

2. Turn on the device.

3. Touch the electrodes to any metal object. (the metal helpsactivate the electrodes)

4. It should be able to light up the electrode.

Q1: How many treatment a week to have the best result?

A1: The suggested duration of the treatment would be 10-15 minutes for each and 3-4 times a week, reduce to 1-2 treatment a week once the results have shown.

Q2: How do I know if there is ultrasonic vibration?

A2: Ultrasound vibrations are difficult to feel on your skin, but that does not mean they are not working.

To test, put a few drops of water on the ultrasound probe and you will see the water drops vibrating.

Q3: What is the function for different color of the LED?

A3: The blue light can adjust skin sebum secretion, effectively get rid of acne and whelk to reach the aim of beautification. Besides, the blue light can astringe and tighten loosened skin.

The red light can reach the derma to stimulate fibre cells. Heating can improve blood circulation and collagen albumen hyperplasia to reduce wrinkles and make skin more elastic and smooth. The mild wave length is suitable for surrounding eyes and forehead.

The green can improve the function of alternating use of cells and oxygen and activate the microcirculation function of the body surface. Meanwhile, calming the skin can make both body and skin relax, and reduce the pain of skin.

Q4: Do I need to add gel or cream and when?

A4: The Project E Beauty gel works great for the wrinkles, buyer can apply on the skin before or after the treatment to have the best result for wrinkles, fine lines.

Q5: Is the sliver probe has to touch the skin ?

A5: The silver probe is giving the ultrasound function, it does not have to keep in touch on the skin if the buyer has not turned on the ultrasound function but LEDs.

Q6: What is the difference between PE098 and E01?

A6: Both of these devices have the function of LED photon therapy.

The E01 provides an ultrasound function that helps accelerates blood circulation, muscle relaxation, and decomposes the cellulite to breakdown excess fat. 

The PE098 provides EMS and RF functions that help to stimulate skin cells to excrete collagen to achieve a firm and smooth texture.

Q1: What is the different between 2 modes?

A1: For continuous mode, it provides constant light energy that lasts for 10 minutes, which boosts collagen.

For pulse mode, it provides a short specific pulse of light energy, which enhances the treatments.

Q2: What is the function for the red LED?

A2: The red LED can reach derma to stimulate fibre cells and help improve blood circulation and collagen albumen hyperplasia to reduce wrinkles and make skin more elastic and smooth.

Q3: Why does the light disappear once there is no skin contact?

A3: It is the safety setting to prevent the light direct to the eye. The light will be automatically activated only when the light panel is fully in touch with the skin.

Q4: Do I need to add gel or cream and when?

A4: The Project E Beauty gel works great for the wrinkles, buyer can apply on the skin before or after the treatment to have the best result for wrinkles, fine lines.

Q5: Why the light stays for several seconds only?

A5: The PE011 RED LED+ Anti-Aging Therapy is not suggested to hold it in the same area. Also, it is suggested to slowly move during the treatment in one direction in order to firm and enhance skin texture, but not move back and forth and you need to lift it after every movement.

Q1: Why does the light disappear once there is no skin contact?

A1: It is the safety setting to prevent the light direct to the eye. The light will be automatically activated only when the light panel is fully in touch with the skin.

Q2: What is the function for the blue LED?

A2: The blue can adjust skin sebum secretion, effectively get rid of acne and whelk to reach the aim of beautification. Besides, the blue light can astringe and tighten loosened skin.

Q3: Do I need to add gel or cream and when?

A3: The Project E Beauty gel works great for the wrinkles, buyer can apply on the skin before or after the treatment to have the best result for wrinkles, fine lines.

Q1: Is it UVA & UVB free?

A1: The LED Mask is 100% UV-free.

Q2: In what order should use the lights?

A2: You can choose the corresponding color according to your needs.

 ·  Red Light- Increased Blood Flow and Collagen Production

 ·  Blue Light- Calms and Tightens Skin

 ·  Green Light- Improve Pigmentation, Fine Lines, and Anti-Aging

 ·  Yellow Light-Smoothes Skin and Reduces Redness

 ·  Purple Light-Relaxing, Improves Lymph Metabolism

 ·  Cyan Light-Inflammation skin mitigation

 ·  White Light-Accelerate Tissue Metabolism

Q3: How many treatments a week to have the best result?

A3: The suggested duration of the treatment would be 10-15minutes for each and 3-4 times a week, reduce to 1-2 treatment a week once the results have shown.

Q4: Does this need eye protection?

A4: It is not needed to put on eye protection while performing treatments. However, prevent a direct look at the LED and close your eyes during the treatment are suggested.

Q5: When to use the gel?

A5: The gel can be used before and after the LED treatment.  The ingredients in the essence could help maximize the absorption of the effects from the mask and moisturizing the skin to have the best result.

Q6: Is it heavy to use?

A6: If you feel that the mask is a bit heavy, if that is the case for you,

 ·  You may lay down to use the device, also can put some towel around the device to reduce the pressure.

 ·  You may also want to use it without the strap as it would put even extra pressure on the eye sockets.

Q7: What is the difference betweenPE021, PE706, and PE724 LED Mask?

A7: The PE706 Photon Skin Rejuvenation Face & Neck Mask comes with a neck accessory and the product can be used wirelessly after fully charged.

The PE724 Lumamask is the ultralight designed and only as 140g which is the lightest LED mask among the three versions, but its number of LEDs is the least. Also, it is totally wireless, no control box is needed.

The more the number of LEDs, the more obvious the effect, and the faster the effect can be achieved.

Q1: What is the difference between Galvanic, Negative ions and Positive ions?

A1: Comparison as following:

·  Galvanic: the micro electricity emitted by the Galvanic roller will expedite the absorption of nutrition molecules applied to the surface of our skin and accelerate the speed of which they penetrate and combine with our skin cells.

· Negative ions: helps push the active ingredients applied to your skin deep into the epidermal layers. This dramatically increases the efficacy of all skin products that you use after undergoing this procedure.

· Positive ions: The highly energized positive ions emitted from the product can soften and emulsify the keratin and sebum contained in your hair follicles. It is a way to prepare your skin for safe and painless removal of comedones.

Q2: When do I have to apply the gel?

A2: The – and + have different functions.

The – is for desincrustation that cleans the skin.

The + is for iontophoresis that helps the product deep penetrate.

The first to use is the – but before doing the treatment you can apply the cleaning gel, cream, or water on the area you will work on.

After the – will be the + and the same procedure will go, you have to apply the gel first before the treatment.

Q3: Which prongs should I use?

A3: The two prongs head is the same way of use as the roller. Same method to massage the face.

Roller Probe is designed for the open face and neck areas.

Ball Probe is used for working around the eyes and nose.

Q4: When to use the gel?

A4: Before doing the desincrustation treatment, buyer can apply the cleaning gel, cream or water on the area buyer will work on. Also, buyer has to apply the gel first before the iontophoresis treatment.

Q5: How often should I use it?

A5: The suggested duration of the treatment would be 10-15 minutes for each and 3-4 times a week, reduce to 1-2 treatment a week once the results have shown.

Q: What is the difference between PE098 and E01?

A: Both of these devices have the function of LED photon therapy.

The E01 provides an ultrasound function that helps accelerates blood circulation, muscle relaxation, and decomposes the cellulite to break down excess fat. 

The PE098 provides EMS and RF functions that help to stimulate skin cells to excrete collagen to achieve a firm and smooth texture.

Q1: How to test with the vibration function?

A1: For ultrasound vibration is hard to be felt on the skin, that does not mean they are not working. To test, put a few drops of water on the ultrasound probe and you will see the water drops vibrating.

Q2: Does it heat up?

A2: The RF gives heat when your body is completely in touch with all probes.(both the middle part and all the four probes surrounded)

Also, applying slimming essence and lotion could help to have best result and contact.

Q3: Can I use the three function at the same time?

A3: Yes, the device has three functions, which can be used separately, or used in combination, such as RF+LED, RF+Cavitation,
Cavitation+LED, LED+Cavitation+RF. For example, if you would like to use RE+LED, press the RF button and LED button, the light below the sign will switch on. 

Q4: Is it safe to use if there is metal in the body?

A4: Since the RF devices would pass current through the body,therefore, we would not suggest user using them if they have metal filling dueto the risk of unknown.

Q5: Is it safe to use on face?

A5: You may use the device on your face as it is safe to be used.

Q6: How often should I use it?

A6: The suggested operating time is between 10and 15 minutes. More than likely, you will want to start with one 10-minutetreatment daily. Once you have achieved your initial goals, you will, more than likely, want to drop down rousing the device only 3-4 times a week.

Q1: Can multiple colors of lights be activated?

A1: It is possible to activate more than one type of lights to trigger various combinations. You can benefit all functions of the activated color(s).

Q2: Can I use more the one color during eachtreatment?

A2: It is recommended to have only one color of light in one day to prevent the skin become sensitive.

Q1: Why the face get redness after usage?

A1: After finish the treatment, the skin may feel tingly and flushed. This is normal because of the blood circulation and will take about30-60 minutes to disappear.

Use a cold steamer or cold towel together with moisturizer or other skincare products to shrink your pores after the treatment.

Q2: How to use it? Should I hold it?

A2: Please always move the device around your skin slowly and frequently. Instead of moving it back and forth, move it in one direction and then reset and start again. Do not hold the machine in one place for more than 2 seconds or swelling, irritation and discomfort may occur.

We sincerely apologize for any confusion. Since we do have different warehouses, your order may have been split due to inventory purposes which is why you've only received part of your order. Your order will arrive indifferent packages and the shipping costs will remain the same.

We currently support local pricing in the following currencies:

United States (USD)United Kingdom (GBP)

Australia (AUD)

Canada (CAD)Euro (EUR)

China (CNY)

Hong Kong SAR China (HKD)

Iceland (ISK)

India (INR)

Indonesia (IDR)

Israel (ILS)

Japan (JPY)

Liechtenstein (CHF)

Malaysia (MYR)

Mexico (MXN)

New Zealand (NZD)

Norway (NOK)

Russia (RUB)

Singapore (SGD)

South Korea (KRW)

Sweden (SEK)

Switzerland (CHF)

Taiwan (TWD)

Thailand (THB)

Turkey (TRY)

United Arab Emirates (AED)

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Import Taxes & Duties Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country.

We ship items worldwide. For all items, the system will calculate the shipping fee for your order during the check-out process (after inputting the shipping country).

We use all major carriers, and local courier partners. Buyer will be able to see the estimated delivery time and shipping fee during the check-out process after entering the shipping country.

-For Standard Shipping:

The estimated delivery time displayed on the check out page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,

-For US orders:

6-12 business days

-For non-US orders:

5-23 business days

Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

-For express shipping:

For the majority countries in the world, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions that the delivery may take a bit longer. Thus, please refer to the estimation that is displayed on the tracking page of the courier service, for which the URL to that page could be found on the email that our system sends you after the package is shipped.

Yes, all orders will receive a shipping confirmation email. Once the order ships, a confirmation email with a tracking number will be sent. If, for some reason, you can't find your shipping confirmation email, please contact us for your inquiry.

We accept a return. All products are thoroughly inspected and tested prior to dispatch. We accept the return of 30 days of receipt, please make sure the returned item must be in original shape/packing and working order. We will pay for the postage on the item to the buyer and the buyer pay for all return postage costs.

*Notice: Return Refunds are not accepted for all SALE items.

All the products come with a full one-year warranty against manufacturer defects. It does not include damage caused by misuse, accident, abuse, neglector other external causes. Buyers will pay for the postage on the return item(s), and we will pay for all resend postage costs. *If the products defect within 30 days, we will also be responsible for the returning shipping fee.*

Please visit the following link: https://www.projectebeauty.com/pages/warranty-registration