Do you offer warranty for your items?
All products come with a full one-year warranty against manufacturer defects. It does not include damage caused by misuse, accident, abuse, neglect, or other external causes. Buyers pay for the postage on the returned item and we pay for all resend postage costs. If the item is found to be defective within 30 days, we will be responsible for the return shipping fee.
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Lifetime Warranty Terms and Conditions
The lifetime warranty provided by Project E Beauty in this statement applies only to Project E Beauty Ice Roller. Warranty coverage commences from the date of purchase. Project E Beauty warrants the product against defects in material or workmanship provided that the fault has occurred under the operation of the Product as described in the User’s Manual during the applicable warranty period.
If the product becomes defective during the warranty period, please contact Project E Beauty customer service team for new replacement, as listed on our website:
Service will be provided only when the following conditions are fulfilled:
a) Warranty registration is completed successfully;
b) Proof of purchase is provided.
When contacting Project E Beauty customer service, the following information is required:
a) Your order number;
b) Your contact details;
c) A brief description of the problem.
*Shipping fee and customs duties (if any) of sending the replacement shall be the responsibility of the buyer.
Exclusion to the Warranty
This warranty does not apply to the following:
a) Malfunctions caused by misuse or abuse, improper operation or maintenance, service modifications or repair performed by a person not authorized by Project E Beauty, or
other conditions not arising from defects in Product material or workmanship;
b) Malfunctions or failure caused by accidental or intentional damage;
c) Any transfer or assignment of ownership to any third party.
If the product has been discontinued, Project E Beauty would replace with the most comparable model still in production or offer store credit. In case of any dispute, Project E Beauty reserves the rights of final decision.