1. Can I place an order? Will Project E Beauty deliver the package?
Yes, Project E Beauty's activities are currently continuing. However, delivery times may be longer than usual. We are sorry you may not receive your package as promptly as you expected. We sincerely apologize for the delay and thank you for your understanding in this critical time.
2. Will there be a suspension of postal services?
Due to the current situation of COVID-19, the postal services worldwide are experiencing an unusually large number of orders, which disrupted our standard delivery schedule. International mail and parcel services are severely impacted by the evolving COVID-19 situation. Many international postal operators are experiencing delays and some have suspended operations. For more details of the announcement, please visit:
Hong Kong Post:
3. What Project E Beauty do for employees?
The safety of our employees remains our priority. We are encouraging employees to diligently follow the prevention recommendations from health authorities, such as proper hand washing. We have also prioritized the distribution of hand sanitizer and provided proper safety equipment, such as masks, where appropriate. We are communicating regularly with our employees to ensure they have the necessary facts and tools to deal with this ongoing situation at the workplace, and in their personal lives.
4. Can I still make returns?
Yes, we are still processing returns. We accept returns within 30 days of receipt. All products are thoroughly inspected and tested before dispatch. Please make sure the returned item must be in its original shape/packing and working order.
For guidance on Coronavirus, please refer to the World Health Organization website.